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Privacy Policy

Privacy Policy

We understand that the privacy of all information you provide is of a primary importance. This is why we are committed to preserving the privacy of our customers. The information you provide is never shared with other companies or third party service providers. Your personal information, bank details and transaction details will only be used to fulfill the transaction and provide you with customer service.

Site Security

We use advanced security measures in order to make our website safe for our customers to use. SSL128 bit encryption technology is used when receiving and transmitting credit card information during the transaction. After processing, sensitive details are encrypted and saved on our offline servers, and thus cannot be accessed from the internet.

Refund Policy

Due to federal and local laws we cannot receive medication back after they were shipped – if in the unlikely event your order did not arrive or was lost – we will issue an immediate refund or send another parcel as per your request.

Once you receive your medications, we will only provide a refund if the product is faulty, damaged during shipping, or expired. If there are any problems with your order please notify us within one week. Your claim will be carefully studied and appropriate steps will be taken immediately to avoid similar problems in the future.

If you feel you are entitled to a refund, please notify us directly instead of contacting your credit card company. We cannot offer a refund if you first make a claim directly with your credit card company.

Pharmastore will only provide a refund for complaints received within 60 days from the date of the shipment.

If you have paid for your order via a bank transfer then in case of a refund we will refund the amount of the order minus the bank wire fee which is –35.00 USD
Please note that that the products ordered stay in our rightful possession until complete payment of the order amount.
By choosing bank wire as a payment option you agree to these terms and conditions.